In compliance with article 10 of Law 34/2002, of July 11, Services Information Society and Electronic Commerce (LSSICE), Alexandra Henkes (hereinafter, “A Hug”), responsible for this online store, makes this information available to users, to define their Conditions of Use.

In addition to the contents exposed here, the specific aspects related to the protection of personal data and the privacy of the users of this website are developed in the pages of the Privacy Policy and Cookies Policy.

Identity of the Person Responsible for the Treatment

– Company Name: Alexandra Henkes
– Trade Name: A Hug
– CIF / NIF / NIE: X9977170T
– Registered Office: C/ San Lorenzo 11, 28004, Madrid
– Activity: E-commerce
– Phone: 686579725
– eMail: [email protected]
– Online contact form:
– Domain Name:
– Registration of Treatments according to the RGPD: Clients/Suppliers, Employees, Personnel Selection and Web Users.

Purpose of the Web

A Hug’s online shop has the following purposes:
– Making available to the User of the products and/or services offered for acquisition by electronic means, as well as providing information about them and the Responsible.
– Dissemination of information related to the Responsible’s sector of activity.
– Manage the list of subscribers and users assigned to the online store.

Regulatory Framework

The activity of this online store is subject to the Spanish and European legal framework, specifically the following rules:

– General Data Protection Regulation (RGPD) (EU) 2016/679, which regulates the processing of personal data by those responsible located in the countries of the European Union.
– Organic Law 3/2018, of 5 December, on data protection and digital rights (LOPD and GDD), regional regulations (applicable to Spain), which define and expand many of the concepts and rights present in the RGPD.
– Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE), a regulation that affects those websites that, in some way, carry out economic activities by electronic means, as is the case of this shop.
– General Law 03/2014 for the Defence of Consumers and Users (LGDCU), which regulates the conditions of sale and contracting. 

Conditions of Use and Responsibilities

Any person accessing this website assumes the role of User, committing to the observance and strict compliance with the conditions set forth herein, as well as any other legal provision that may be applicable. “A Hug” shall not be liable for any damages, its own or to third parties, caused by the use of this website by the User.

“A Hug” provides access to articles, information, services and data belonging to it or to third parties, prepared for merely informative or informative purposes, which may not reflect the current state of legislation or case law, and which refer to general situations, so its content should not necessarily be applied by the User to specific cases. The content of this website, therefore, can not be considered, in any case, a substitute for legal advice.

“A Hug” reserves the right to modify any type of information that may appear in the online shop, at any time and without prior notice, with no obligation to give prior notice or to inform the Users of such obligations, it being understood that the publication in this website is sufficient.
This website has been reviewed and tested to work properly uninterruptedly. However, “A Hug” does not rule out the possibility that there are certain programming errors, lack of availability (for example, server downtime, or maintenance thereof) or that force majeure, natural disasters, strikes, or similar circumstances that make temporary access to the website impossible. Likewise, “A Hug” cannot guarantee the uninterrupted or totally error-free operation of this website, nor is it responsible for viruses originating from a telematic transmission infiltrated by third parties generated for the purpose of obtaining negative results for a computer system.
The User undertakes not to use this website or, if applicable, the services or products offered on it, for the performance of activities contrary to law, public order or these conditions of use. Therefore, “A Hug” is not responsible for the information and content stored, including but not limited to forums, chat´s, generators of blogs, comments, social networks or any other means that allows third parties to publish content.  Nevertheless and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, “A Hug” makes itself available to all Users, authorities and security forces, and actively collaborating in the withdrawal or blocking of all content that could affect or contravene national or international legislation, rights of third parties or morals and public order. In the event that a User considers that there is any content on the website that could be susceptible to this classification, please notify our staff immediately.

“A Hug” reserves the right to deny or withdraw access to the store without the need for prior warning, at its own request or that of a third party, to those Users who do not comply with our Conditions of Use.

Intellectual Property

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and / or graphics are the property of “A Hug” or, as the case may be, is licensed or expressly authorized by the authors. 

All the contents of the website are duly protected by intellectual and industrial property regulations (articles 8 and 32.1, second paragraph, of the Law on Intellectual Property), as well as inscribed in the corresponding public registers, and the reproduction and/or publication, total or partial, of the website, nor its computer processing, distribution, diffusion, modification or transformation, is not permitted without the prior written permission of the same. “A Hug” will ensure compliance with the above conditions, as well as the proper use of the content presented on its website, exercising all civil and criminal actions that apply in the event of infringement or breach of these rights by the User.

The designs, logos, text and/or graphics not belonging to “A Hug” and which may appear on the website belong to their respective owners, who are themselves responsible for any possible controversy which may arise with regard to them. In any case, “A Hug” has the express and previous authorization from them. “A Hug” recognises in favour of its owners the corresponding industrial and intellectual property rights, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility of the person responsible for them, nor any support, sponsorship or recommendation on the part of the same.

Third party links

“A Hug” may make available to the User links or other elements that allow access to other websites belonging to third parties. We do not commercialize the products and/or services of these linked pages, nor do we assume any type of responsibility for them, nor for the information contained in them, nor their veracity or legality, nor for any effects that may derive from them. In any case, “A Hug” declares that it will proceed to the immediate withdrawal of any content that may contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities of the content in question.

Applicable Law and Jurisdiction

The relationship between the Responsible Party and the User is governed in each and every one of its extremes by Spanish law, to which both parties expressly submit. The language of drafting and interpretation of this legal notice is Spanish. For the resolution of all controversies or questions related to this website or the activities carried out on it, “A Hug” and User agree to submit to the Courts and Tribunals of the User’s domicile.